Frequently Asked Questions
Everything you need to know about your networking equipment and orders.
Are your modems and routers compatible with my internet service provider?
Most of our devices are compatible with major cable providers like Xfinity, Spectrum, and Cox. We recommend checking the specific compatibility list on each product page or contacting your ISP before purchasing.
What is the condition of the equipment sold on ModemGuides?
We offer a variety of conditions including New, Open Box, and Certified Refurbished. Every refurbished unit undergoes a rigorous multi-point inspection and factory reset to ensure peak performance.
How long does shipping take within the United States?
Orders are typically processed within 1 business day. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do you offer a warranty on electronic hardware?
Yes, all hardware comes with a standard 90-day warranty against defects. Extended protection plans are also available for select networking equipment to give you extra peace of mind.
What is your return policy if the device doesn't work for me?
We offer a 30-day hassle-free return policy. If the device is incompatible or you change your mind, you can return it in its original condition for a full refund or exchange.
Will I need a technician to install my new modem?
In most cases, no. Our devices are designed for 'Plug and Play' activation. Simply connect the cables and follow your ISP's online activation portal instructions.